Frequently Asked Questions

Everything you need to know about shopping with Zeckos

What are your standard shipping times?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Currently, we primarily ship within the United States. Please contact our support team for specific inquiries regarding international destinations and available freight options.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

What should I do if my item arrives damaged?

Please inspect your package upon arrival. If an item is damaged, contact our customer service team within 48 hours with photos of the damage so we can arrange a replacement or refund.